fmbplay Privacy Policy

1 About This Policy

This Privacy Policy ("Policy") describes how fmbplay ("fmbplay", "we", "us", "our") collects, processes, stores, and protects the personal data of users ("Player", "you", "your") who access and use the fmbplay online casino and sports betting platform available at fmbplay.bet.

fmbplay is committed to upholding the highest standards of data privacy in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). Where applicable, fmbplay also observes internationally recognised privacy principles.

This Policy applies to all personal data collected through the fmbplay website, mobile platform, customer support channels, and any other fmbplay service or touchpoint. It does not apply to third-party websites or services that may be linked from the fmbplay platform — those third parties maintain their own privacy policies for which fmbplay bears no responsibility.

By using fmbplay, you confirm you are at least 21 years of age and have the legal capacity to consent to this Policy under Philippine law.

2 Data We Collect

fmbplay collects personal data that is adequate, relevant, and limited to what is necessary for the purposes described in this Policy. The categories of data we collect include:

fmbplay may also collect data indirectly through cookies, analytics tools, and usage logs as described in Section 6 of this Policy. We do not collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health information unless specifically required by law.

3 How We Use Your Data

fmbplay uses your personal data strictly for the following purposes:

• Account Creation and Management: To register your fmbplay account, verify your identity, and manage your profile and preferences.
• Service Delivery: To enable you to access and use all fmbplay services, including live casino games, slots, bingo, and sports betting markets.
• Payment Processing: To process deposits and withdrawals through Philippine payment channels such as GCash, Maya, BPI, BDO, Metrobank, and other supported methods.
• KYC and AML Compliance: To verify your identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations under Philippine law and PAGCOR regulations.
• Responsible Gaming: To monitor gaming activity, detect problem gambling indicators, apply player-requested deposit limits and self-exclusion, and comply with responsible gaming obligations.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through the fmbplay 24/7 support team.
• Security and Fraud Prevention: To detect and prevent unauthorised access, fraud, cheating, money laundering, and other prohibited conduct on the fmbplay platform.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws, PAGCOR directives, court orders, and regulatory requests.
• Platform Improvement: To analyse usage patterns and improve the fmbplay platform's performance, features, and user experience using aggregated and anonymised data.
• Service Communications: To send you transactional notifications such as deposit confirmations, withdrawal updates, account alerts, and security notices related to your fmbplay account.

fmbplay will not use your personal data for purposes beyond those listed above without obtaining your explicit prior consent, except where required or permitted by law.

4 Legal Basis for Processing

Under the Data Privacy Act of 2012, fmbplay processes your personal data on the following lawful bases:

• Contractual Necessity: Processing is necessary to fulfil our contract with you — specifically, to operate your fmbplay account and deliver the gaming and betting services you have signed up for.
• Legal Obligation: Processing is required to comply with legal and regulatory obligations applicable to fmbplay under Philippine law, including KYC, AML, tax reporting, and PAGCOR compliance requirements.
• Legitimate Interests: Processing is necessary for fmbplay's legitimate interests in operating a secure, fair, and commercially viable gaming platform — for example, fraud detection, security monitoring, and platform analytics — provided those interests are not overridden by your rights and freedoms.
• Consent: For certain optional data uses — such as sending you promotional communications about fmbplay bonuses and new games — we rely on your freely given, specific, and informed consent, which you may withdraw at any time by contacting fmbplay support.

5 Data Sharing & Third Parties

fmbplay does not sell or rent your personal data to any third party. We may share your data with trusted third parties only in the following limited circumstances:

• Licensed Payment Processors: GCash, Maya, GrabPay, BPI, BDO, Metrobank, and other licensed Philippine payment service providers receive the minimum data necessary to process your transactions securely.
• Identity Verification Partners: Licensed KYC and identity verification service providers may receive copies of your verification documents to assist with compliance checks. These partners are contractually bound to handle your data with the same level of protection as fmbplay.
• Regulatory and Government Authorities: fmbplay may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), or other Philippine government authorities where required by law, regulation, or valid legal process.
• IT and Platform Service Providers: Cloud hosting, data storage, and platform infrastructure providers who process data on our behalf under strict data processing agreements and confidentiality obligations.
• Game Content Providers: Licensed game software providers may receive limited technical session data (such as player ID and bet amounts) to deliver game functionality. They do not receive your full personal profile.

Any third party that receives personal data from fmbplay is required to maintain appropriate security measures and use your data only for the specific purposes for which it was shared. fmbplay remains responsible for ensuring that all data sharing arrangements comply with the Data Privacy Act of 2012.

6 Cookies & Tracking Technologies

fmbplay uses cookies and similar tracking technologies to improve your experience on the platform, maintain session continuity, and gather aggregated usage analytics. The types of cookies we use include:

• Essential Cookies: Strictly necessary for the fmbplay platform to function. These include session authentication cookies that keep you logged in and security cookies that help detect suspicious activity. These cannot be disabled without significantly impairing your ability to use fmbplay.
• Functional Cookies: Used to remember your preferences such as language settings, game display preferences, and your last visited section of the fmbplay platform.
• Analytics Cookies: Help fmbplay understand how players interact with the platform — which games are most popular, where players encounter errors, and how navigation can be improved. This data is aggregated and anonymised wherever possible.
• Security Cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorised account access attempts on the fmbplay platform.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the fmbplay platform, including game loading, session persistence, and personalised features.

fmbplay does not use third-party advertising cookies or allow advertising networks to track you across external websites via our platform.

7 Data Retention

fmbplay retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine laws and regulatory obligations. Our general retention principles are as follows:

• Active Account Data: Personal data associated with your fmbplay account is retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in compliance with AML and PAGCOR record-keeping requirements.
• Transaction Records: Deposit, withdrawal, and gaming transaction records are retained for a minimum of five (5) years as required under Philippine AML and tax regulations.
• KYC and Verification Documents: Identity verification documents are retained for the period required by PAGCOR and the AMLC, typically five (5) years from the date of the last transaction or account closure, whichever is later.
• Customer Support Records: Support correspondence is retained for up to three (3) years to assist with dispute resolution and service quality review.
• Technical and Log Data: Server logs and technical session data are retained for up to twelve (12) months for security and fraud investigation purposes.

Upon expiry of the applicable retention period, fmbplay will securely delete or anonymise your personal data in a manner that prevents recovery or reconstruction.

8 Your Rights as a Data Subject

As an fmbplay player and data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by fmbplay:

• Right to Be Informed: You have the right to know that fmbplay is collecting and processing your personal data, the purposes for which it is used, and who it is shared with — as set out in this Privacy Policy.
• Right of Access: You may request a copy of the personal data that fmbplay holds about you, along with information about how it is processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data in your fmbplay account. Some data can be updated directly in your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to fmbplay's legal and regulatory retention obligations.
• Right to Object: You may object to certain types of processing — particularly processing based on legitimate interests — where you have grounds relating to your particular situation.
• Right to Data Portability: You may request that fmbplay provide your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that fmbplay has not handled your personal data in accordance with the Data Privacy Act of 2012.

To exercise any of the above rights, please contact the fmbplay support team. We will acknowledge your request within five (5) business days and respond substantively within thirty (30) calendar days, or within such other period as permitted by the NPC.

9 Data Security

fmbplay implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the fmbplay platform is encrypted using industry-standard Secure Sockets Layer (SSL) / Transport Layer Security (TLS) protocols.
• Password Hashing: Account passwords are stored using strong one-way cryptographic hashing algorithms. fmbplay staff cannot view your password in plain text.
• Access Controls: Access to systems holding personal data is restricted to authorised fmbplay personnel on a strict need-to-know basis. All staff with access to personal data are bound by confidentiality obligations.
• Intrusion Detection: fmbplay employs real-time monitoring tools and intrusion detection systems to identify and respond to suspicious activity on our platform infrastructure.
• Regular Security Assessments: fmbplay conducts periodic security reviews, vulnerability assessments, and audits to identify and remediate potential weaknesses in our systems.
• Data Breach Response: In the event of a personal data breach that poses a real risk of harm, fmbplay will notify the NPC and affected players within the timeframe required by the Data Privacy Act and its Implementing Rules.

While fmbplay takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. You also play a role in keeping your fmbplay account secure — use a strong, unique password, enable two-factor authentication, and never share your login credentials with anyone.

10 Children's Privacy

The fmbplay platform is strictly intended for adults aged 21 years and above. fmbplay does not knowingly collect, store, or process personal data of individuals under 21 years of age.

If fmbplay becomes aware that personal data has been collected from a person under the age of 21 — whether through registration, gaming activity, or any other means — the relevant account will be immediately suspended, all associated data will be deleted (subject to any regulatory retention obligations), and the matter may be reported to the appropriate authorities.

If you are a parent or guardian and believe that a minor in your care has accessed or used the fmbplay platform, please contact us immediately at [email protected] so that we can investigate and take prompt action.

11 Policy Updates

fmbplay reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, platform features, applicable laws, or regulatory requirements. We will notify registered players of material changes by posting a notice on the fmbplay platform or sending an email to your registered address.

The updated Privacy Policy will take effect on the date stated at the top of this page. Your continued use of the fmbplay platform after the effective date of any update constitutes your acceptance of the revised Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how fmbplay handles your personal data. If you have concerns about any update to this Policy, please contact the fmbplay support team before continuing to use the platform.

12 Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by fmbplay, you may contact our Data Protection Officer (DPO) or customer support team through the following channel:

When submitting a privacy-related request or complaint, please include:

• Your full name and registered fmbplay account username.
• A clear description of your request or concern.
• Any relevant reference numbers, transaction IDs, or dates where applicable.

fmbplay aims to acknowledge all privacy enquiries within five (5) business days and to provide a substantive response within thirty (30) calendar days. Complex matters may require additional time, in which case we will inform you of the expected resolution timeframe.

If you are not satisfied with fmbplay's response to a privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for enforcing the Data Privacy Act of 2012.